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Course Reviews
An overview of all our training courses, including a selection of client testimonials.
Business Analysis (BA - 4 day workshop)
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The Business Analysis course covers the fundamentals of process modelling. The course teaches modelling tools and techniques, enabling delegates to build process models and data models of existing and proposed systems. Working from a client's textual requirements specification, the Business Analysis course teaches delegates how to document the high-level design/logical model (expressed as data flow diagrams, entity relationship diagrams, data dictionary and mini-spec) which can then be used as a direct input by development teams and programmers. Delegates can immediately put to use the practical skills and techniques they learn on the course.
Fantastic course. Can use a lot of the methods at work straight away
Business Analyst, Macquarie Corporate Telecommunications
Course is suitable for beginners and experienced BAs. Will be recommending to colleagues
Manager, PricewaterhouseCoopers
Very useful and practical course
Business Analyst, Centrelink
Fantastic course - good content, well presented, easy to understand
Business Analyst, IBM
An excellent introduction to structured systems analysis & design
Business Analyst, AAPT
Experience & confidence gained by participants can already be seen
Director, Dept. Veteran's Affairs
One of the best I've attended. Clear, concise and well delivered. Great to see an instructor with such energy
Senior BA, Thomson Legal & Regulatory
The most useful and relevant course I have ever attended. Exceptional presenter/facilitator
Technical Writer, Qld Dept. of Main Roads
A great benefit to my role. Clarified many tools and processes I can use in my day to day work
Business Analyst, WorkCover
Great course, definitely gave me a good understanding of how to use the tools of business analysis - wish I'd done this earlier
Project Officer, Dept. of Human Services
Excellent course to introduce you to the world of business analysis
Business Analyst, AGL
Requirements Gathering and Specification (RGS - 3 day workshop)
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RGS is for business analysts who need to gather, prioritise and document user requirements for new systems, features or enhancement. The course teaches how to:
- define and agree system targets
- develop an appropriate investigation strategy
- identify methods of gathering information (including role play interviewing)
- establish functional & non-functional requirements
- use techniques for prioritising the client's requirements
- validate for completeness & accuracy
- use styles & templates for unambiguous requirements specification
Fantastic course content, enjoyed applying the skills learnt through the case study
Business Analyst, ANZ
Very well run. A good guide to the business requirements gathering process and obstacles
Content Manager, KPMG
Excellent mix of theory & practical experience. The pressure element added greatly to the learning experience
Helpdesk Manager, ElectraNet
At last a formalised approach to gather relevant & valid information
Business Support Analyst, GE
I found the course extremely helpful and learned a great deal of practical techniques and applications
Business Analyst, Macquarie Bank
Very interesting and valuable to my current role
Business Analyst, Ultradata
Highly informative, well put together, definitely of practical benefit in my role
Project Manager, PWC
Valuable and enjoyable
Business Analyst, Colonial
Practical examples which can be applied back to real work issues
Business Analyst, Vero
Great learning experience
Business Analyst, Graincorp
Analysing & Solving Problems (ASP - 2 day workshop)
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Today, needs and objectives drive every organization, commercial and government. However, until you can satisfy a need or meet an objective you have a problem – and one of the most valuable contributions you make is analysing and solving the problems of clients, customers and stakeholders. You also need to show others how the problem was identified and analysed – and how potential solutions were evaluated.
Solving problems is not a black art. More problems are solved every day through the application of skills and techniques than through hunches and intuition. In fact, when hunches and intuition do lead to solutions they are invariably based on the subconscious application of specific techniques. This workshop uses a proven set of analytical and creative thinking techniques that can be applied to any problem in any organisation.
Good techniques & methodologies for problem solving which can be implemented at any level
Business Analyst, Australian Taxation Office
Provides great tools to communicate effectively with clients
Business Analyst, ING Direct
The book provided was a great resource
Business Analyst, Foxtel
Excellent presentation, friendly atmosphere, well-paced - good mix of listening and interaction
Business Analyst, Government Research Organisation
Overall a very valuable course, specifically in identifying a formal framework for problem solving
Functional Analyst, Medibank Private
Very useful… learnt information that I can take back to work, and tools that I can use for my personal benefit
Business Analyst, Avanteos
A good quality and well structured course
IT Support, Intervet
Modelling Requirements with Use Case and the UML (RUML - 2 day workshop)
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This course is for experienced analysts comfortable with the methodology of business analysis who now need to undertake process modelling using the UML. The course covers use case, class, sequence and activity diagrams plus scenarios and architecture modelling. Numerous group and individual exercises are included to reinforce the skills and techniques being taught. Learning outcomes of the course will allow delegates to:
- Participate in UML based projects
- Apply UML based analysis techniques to business analysis and requirements gathering
- Apply the modelling concept of abstraction using the UML
- Apply formal disciplined problem solving techniques with the UML
Excellent course, very practical. Can't wait to put into practice with my work
Business Analyst, Centrelink
Best professional training course I have attended, materials and scope were excellent
Analyst, Timbercorp
Provided a good overall view of how to use UML in business analysis
Business Analyst, Department of Health & Ageing
Presented with real life instances that help to understand and apply the concepts
Business Analyst, QBE
From what I have learnt from this course I can see myself creating better software with less effort. A much more efficient way of analysis/design
IT Consultant, SPL
A lot of information to take in, but presented in a way as to make it easy and painless as possible. Will recommend to others
Business Analyst, Department of Finance & Administration
The course gave me a good insight into UML and its applicability to modelling business systems
Enterprise Architect, Transurban
Very informative – exercises were very helpful in application of techniques and understanding
Business Analyst, Govt. Department
Great course, very enjoyable and useful. Good break up of theory and practical work
Business Analyst, KAZ Group
Well explained with real world examples relevan to the BA's role today
Business Analyst, Department of Justice
Technical Writing Skills (TWS - 2 day workshop)
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If you need to produce user guides, proposals, specifications or any form of online documentation then you'll be using language to communicate with your reader. This workshop covers the essential techniques necessary to produce clear and unambiguous written communications.
Using a structured process you'll start by learning how to plan your objectives, identify your audience, structure your document and select a writing style suited to your readers. Then it's time to get started – learn how to construct effective sentences and paragraphs - how to avoid bad prose - how to chose words that will connect with the reader.
Learn how editing, reviewing and testing are part of the normal writing process rather than tasks to be approached with dread. Using both individual and group exercises, you’ll have ample opportunity to practice your writing skills. You’ll also critique and re-write some of the "less than ideal" documents put out by commercial and government organisations!
You will learn how to:
- describe the essential elements of useable documentation
- plan a document structure to meet your requirements
- select an appropriate writing style
- write, edit and review your work
- test and publish documents
The course has given me knowledge of good methods which will help me plan, review and test any document that I write. I will see written material in a new light
Telstra
The course delivered a base knowledge of a subject we all know about, but know little about
Training Manager, RAAF Williams
The real value is in being able to focus 100% on course content without outside interruptions
Project Coordinator, Brisbane City Council
Very informative without being to formal. Presented in a friendly manner that invoked all participants to contribute
Senior Technical Analyst, Tabcorp
When can you come back and teach my manager and supervisor?
University of Western Sydney
Acceptance Testing Workshop (ATW - 2 day workshop)
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Shouldn’t the acceptance criteria mirror your requirements specification? Using a project's requirements specification as the case study, students learn how to develop a best practice testing strategy and test plan which can be used on current and future projects. ATW is an in-house course, and we use your project documentation as the case study. This course is intended for:
- business analysts responsible for writing the acceptance criteria
- business users responsible for accepting business functionality
- project staff responsible for performing acceptance testing & system implementation
Excellent course to bring my team up to date with testing principles & practices
Testing Manager, AGL
Very beneficial in terms of focusing on testing. It would be of huge benefit to IT if the BA's and Project Managers were also to attend along with business users
Senior Analyst/Programmer, Pacific Brands
Introduced, confirmed and reiterated a variety of incredibly useful structures, methodologies and means of implementation for UAT
Project Manager, Elders Insurance
Great course - very relevant and timely. Great to take away usable tools and techniques instead of just getting the theory
HR Customer Services Consultant, Alcoa
Very worthwhile - a great overview and introduction into UAT testing
Tester, IOOF
Really good course - testing will vastly improve
Senior Support Analyst, Qantas Holidays
Excellent content and use of own organisations examples really helped
Team Leader, NAB
Very good course. Systematic
Motorola
Well paced...addressed both technical and non-technical users
Australian Customs Service
Very thorough course
Telstra
Project Management Techniques (PMT - 3 day workshop)
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This three day intensive workshop provides practical and proven techniques guaranteed to keep the project on the rails. It is the result of many years experience of project work and includes numerous examples, helpful tips and practical learning. The workshop is based on Australian Institute of Project Management and PMBOK* recommendations.
(* Project Management Body of Knowledge-Project Management Institute).
Thought provoking and simply the best practical and syndicate work I have seen on a course. Well done IRM!
Australian Tax Office
A well presented, common sense approach to project management. Motivating
Senior Analyst Programmer, MLC
Strong presentation and course, with substantial positive results
Support Manager, ANZ
The course provides a broad coverage of project management techniques with plenty of real-life examples
Technical Team Leader, Plum Financial Services
Very well presented...techniques learnt will provide many benefits both individually & to the organisation
Lead Analyst Programmer, NAB
The focus on techniques means that the lessons learnt are practical and will be easier to apply in the workplace
Westpac
Very good review of the project management lifecycle
Business Analyst, National Australia Bank
Every person in our organisation should benefit from this course
Integrity Treasury Solutions
A very beneficial course
Development Team Leader, Telstra
Informative, well presented & fun course. Good balance between theory & hands-on workshop
Team Leader, Pacific Brands
Business Investigation (BI - 5 day workshop)
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The Business Investigation workshop follows a systems development project from start point to the presentation of the business proposal. Students practise interviewing clients to establish requirements, they identify and analyse the business problems then create business solutions that they have to sell to decision makers. The course is built around a fully worked case study and the emphasis is on team work and collaboration.
Excellent! Very thorough & relevant topics. The course made great efforts to ensure I understood the concepts and techniques
AMP Asset Management
The course is extremely well structured, dynamic and involves a lot of interaction. It emphasised the importance of team spirit and work
Business Analyst, AGL
Timely, relevant, challenging and enjoyable
Business Analyst, Centrelink
You have helped me immensely in managing and investigating future projects
Business Analyst, BT Financial Group
I thought the course was a great introduction to problem scoping, solution identification and presentation skills
Business Analyst, WorkCover
Course content and instructor very thorough and practical. Great stuff
Business Analyst, IBM GSA
Excellent problem examination tools and ways of dissecting problems
Business Analyst, ABC
Good course and very practical. Looking forward to using my new skills
Business Analyst, ATO
An excellent course for beginners & experienced BA's. Very insightful & informative
IT Business Analyst, BCC
Instructor was excellent, course was great
Applications Engineer, Wesley Mission
Data Analysis and Modelling (DAM - 2 day workshop)
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DAM teaches top-down business and application data modelling, how to analyse/normalise data and how to build third normal form data models. It covers entities, attributes, keys, relationships and how to build a composite data model.
Excellent course giving all the essentially required tools for analysis & design
Solution Design Architect, NAB
Very useful course... can be applied to actual job
Analyst Programmer, AXA
A great help in refreshing the knowledge I had gained at university. It made it all make sense and fall into place
Australian Tax Office
Well presented, meaningful and well structured. Excellent real life exercises
Westpac
Very useful for all types of IT people
Attorney General's Department
Extremely thorough
Department of Employment & Workplace Relations
Directly useful to my work
Systems Engineer, AirServices Australia
Good, clear details
Business Analyst, Origin Energy
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