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Successful Stakeholder Partnerships (SSP)
Presented in partnership with Optimice

Duration: 1 day   |  Cost: P.O.A.  |  download brochure

This course is available as an in-house workshop for groups of 6 to 16. To enquire about training on your company's premises (in-house), please contact us.
This course is endorsed by:
Endorsed by the IIBA
(Program ID: E018-005, CDU:7)

Organisations live and die by the effectiveness of their internal and external relationships. Time and again however, bad relationships result in project failures or roadblocks - with no one able to pinpoint or rectify the causes.

To prevent this we need a means for understanding how shared value can be effectively negotiated between all stakeholders. Additionally we need a method for tracking relationship health over time. Value Network Analysis (VNA) allows us to identify critical tangible and intangible value flows between stakeholder roles. In this way each role clearly understands what it is accountable for, and to whom, and vice versa. A partnership scorecard can then be used to monitor the health of all stakeholder relationships over time. If problems are encountered they can be resolved at the role-to-role level, avoiding the finger-pointing or blame-shifting which too often occurs between departments or with suppliers.

In this 1-day, interactive workshop you will learn to how to use and apply the VNA technique and to create a partnership scorecard. You'll learn how to identify the tangible and intangible success factors that turn relationships into successful partnerships.



The Partnership Scorecard

 Developed by Optimice, The Partnership ScorcardTM helps organisations achieve longer lasting, more profitable partnerships.

It incorporates critical intangible aspects of a partnership into the governance process, providing for early detection and mediation of partnership risks - before they become harmful.

The Partnership Scorecard



Who will benefit?

 Project Managers, business analysts, architects, designers, software developers, service delivery managers, customer service managers, business managers, stakeholders and clients.


Course objectives

 To provide participants with effective techniques for managing stakeholder partnerships. The tools and techniques provided will assist you in identifying the stakeholders you need to partner with in order to deliver effective systems and services.


Learning outcomes

 On completion of the Successful Stakeholder Partnerships workshop, delegates will be able to:
  • Use value network analysis to identify stakeholders' relationships
  • Understand how value network analysis fits within ITIL
  • Build a value network for an organisation or project
  • List negotiated accountabilities using a partnership scorecard
  • Measure relationship performance using scorecard metrics
  • Use the scorecard to identify risks and missing deliverables
  • Use scorecard results for project or services acceptance

Customer testimonials

 We have tried many ways to measure intangible relationships and values, the scorecard process provided us with truly unique insights into what is really important for both Hargraves and our members. It informed us of the actions we need to manage to deliver the intangible membership benefits as excellently as we manage the core membership benefits
Executive Director, Hargraves Institute

The Optimice model is insightful and reveals the unexpected
Innovation Manager, Caltex



Course outline

 CURRENT IT GOVERNANCE ISSUES
  • Changing business environments
  • Changing technical environments
INTRODUCTION TO VALUE NETWORKS AND THE PARTNERSHIP SCORECARD
  • What are value networks?
  • Value networks and ITIL
  • The Partnership Scorecard approach
ROLES AND RESPONSIBILITIES
  • Sponsorship and the sponsors role
  • Organisational black holes
  • Compliance vs co-operation
  • Identifying your organisational network
  • Building and analysing the value network
  • Creating the Partnership Scorecard
PERSONAL PERFORMANCE ASSESSMENT
  • Partnering core competencies
  • Personal networks
  • Star performers
  • Leveraging for innovation
ACTION PLANS
  • Personal action plans
  • Workplace initiatives







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